Shipping Information
New Zealand
NZ Standard Shipping: $8
Rural Shipping: $10
We offer free shipping within New Zealand on orders over $149. *Please note that on some large products there may be additional charges. Prices will reflect at checkout. All deliveries within New Zealand are sent using a signature required service. We always try to have your orders packed and sent within 48 hours of placing your order however sometimes this is not possible. Orders place on a Friday will be sent on a Monday. Please allow and extra 1-3 business days for rural addresses. When your order has been collected by our courier you will receive an email with tracking information.
**Please note** During sale periods our orders may take a little longer to pack. We are a small family business and we will aim to get your packages out as quickly as possible.
Topsy Turvy Products Shipping
Please allow 7 - 14 days from order to reciept of the product, due to the size and nature of the customisation of our products. All shipping timeframes are estimates provided by our shipping partners. We will process and send your order as quickly as possible, once it has left us it is in the hands of the delivery companies, and whilst we can help you track the shipment, we have limited control over the delivery of your order.
International Shipping
Australia
We offer three options for shipping to Australia.
Option1: FREE shipping for orders of $250AU.* Exlcusions may apply
Option 2: The first option is via NZ/Australia Post. This is a tracked option at a rate of $20 excluding oversized items.
The standard delivery time is 7-10 business days HOWEVER this service is currently experiencing big delays due to COVID. This service may take upwards of 28 days in the current climate.
Option 3: DHL Express Courier $35 - (3-5 business days).
All Other Countries
Please select your Country at checkout and your rates will be calculated. We use DHL Express International Courier (7-10 business days).
Additional Information
Please make sure you enter your shipping address correctly as once it has been received, and your product is dispatched we cannot alter the address, and you will be charged the standard applicable postage rate for us to resend.
Once your items have been shipped, they become your property and responsibility. If a product arrives damaged, or is misplaced, it is your responsibility to liaise with New Zealand Post or the shipping agent responsible. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim.
When receiving a parcel that maybe torn open, badly crushed etc please be sure to NOTE this when signing for the goods for your own protection and coverage. Signing for a parcel without any notifications effectively confirms it has been received by the consumer in good condition.